When you book accommodations or services in Golden Sun Beach Resort, you agree to the following terms and conditions. The terms & conditions herein stated should not be construed to be complete and exclusive.

Terms Of Use
Hotel Standard Check-in time is 1200 hours IST and check-out time is 1200 hours.

PAYMENT TERMS POLICY
A pre-authorisation will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per the Hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card or Indian or International passport. PAN cards are not accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document.

Payment can be made using the credit card, payment gateway link, deposit in the bank account or demand draft before the due date. Applicable Taxes – Taxes are as applicable at the time of reservation.

An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.

Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.

In case the booking amount is paid using credit card, the refund will be processed on the credit card.

Children up-to 5 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.

In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.

STANDARD TERMS AND CONDITIONS
No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room. This reservation is not transferable.

In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.

Hotel reserves the right to send guests away from the Hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.

Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.

Guests are bound to produce an original proof of identity at the time arrival in the Hotel.

Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.

Guests are not allowed to bring food and beverage from outside in the Hotel or order food from outside the Hotel.

The Hotel undertakes no liability for the shelf life of the food which is taken away to the Hotel after an event at the Hotel or taken outside the Hotel for private consumption.

In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.

All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.

If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is not Hotel’s responsibility to advise Hotel management prior to arrival.

In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.

Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.

Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.

Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.

The Hotel is not responsible for damage or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.

Valet parking is always at the Guest’s risk and advise from the Security Team needs to be strictly adhered with by the Guest at the time of checking in. Hotel will not be accountable for loss of any valuables from such parked vehicles.

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

The transport to the airport is provided as an ancillary service and the Hotel is not accountable to whatsoever happens to the guests during such transits.

GENERAL PROVISIONS

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.

You further agree that the General Terms and Conditions as provided on the website www.thehoteldiplomat.com shall constitute the binding agreement between yourself and Hotel Diplomat in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.

The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.

Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.

The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.

The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.

The Hotel does not accept any liability for any failure by the Hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.

If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Cancellation Charges for individual bookings:

• If cancelled 5 days prior to the arrival date full refund will be processed or adjusted to future reservations.
• Cancellation within 48 hours before the check-in will attract one night retention charges.

For Groups / Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends) Applicable retention charges

• 25% if cancelled 45 days in advance.
• 50% if cancelled 30 days in advance.
• 50% if few of the total booked rooms are cancelled.
• 100% if cancelled fifteen days in advance or later.

Confirmation/ Cancellation policy for weddings and large celebrations – Payment schedule

• 25% of the total billing has to be made at the time of the confirmation of the booking.
• 25% of the total billing has to be made 45 days prior to event.
• 25% of the total billing has to be made 30 days prior to event.
• 25% of the total billing has to be made 15 days prior to event.
• If not complied with the above, the booking can be cancelled.
• Full clearance of bill on or before check-out. if there any other charges.

Note: Failing to make payment as per the above schedule will lead to cancellation of the reservation and paid advance amount will be forfeited
Any amendment of the booking will be treated as a cancellation and will be governed by the Cancellation Policy. A group booking is defined as:

• 10 rooms or more room are called as group bookings.
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.

The original receipt must be presented for processing the refund.

No Shows: The Resort reserves the right to charge the full contracted value if number of persons attending the function fall below the guaranteed number of persons indicated.

On entry all Rules & Regulations of Golden Sun Beach Resort will apply. Right of admission reserved.

• The pool area is open daily 0600hrs to 1900 hrs.
• Each swimmer will enter the name and room number with time in and out register kept at the entrance.
• Hotel staff or the swimming pool life guard is authorized to demand the guest key card or ask details about your room number for verification.
• Except for the hotel guests, access to the swimming pool area is only granted to people with a valid entry ticket.
• Guests staying at hotel may use the swimming pool area free of charge.
• Current admission fees and detailed information is provided by the swimming pool attendant or reception desk.
• Proper swimming costume is a must for using the swimming pool facilities.
• Do not apply any lotion/cream on the body before entering the pool.
• Taking shower before entering the pool is mandatory, and it is also advisable to take bath with soap after leaving the pool.
• Children below 10 years must be accompanied by an adult in swimwear.
• Children swimming with inflated teaching aid need strict supervision by the parents.
• Use of an infant life vest is encouraged and are available upon request as per availability.
• Food and beverages from outside the hotel is not allowed in the pool area.
• No glassware is permitted in the pool area.
• In case you are a beginner at the pool, then you must wear a red cap.
• Use the pool ladder to enter and exit the swimming pool to avoid any injury.
• Diving is strictly prohibited as it can lead to injury.
• Pool is only for swimming, any other fun play in the pool should be avoided.
• Any person suffering from a known serious medical condition (e.g. Heart disease, severe circulation problems, epilepsy or respiratory problems) should not use the swimming pool.
• Chewing tobacco, pan masala etc. Inside the pool premises is strictly prohibited.
• Person under the influence of alcohol or drugs will not be permitted in the pool complex or in the surrounding area.
• Spitting, spouting of water, blowing nose in the pool are prohibited.
• Throwing litter in pool premises is strictly prohibited as it may choke pipe lines/drainage system of swimming pool.
• Do not wear holy thread, golden chain, rings or other similar thing while swimming.
• Management cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
• Do not swim when you are hungry, exhaustive, overheated and for at least an hour after the meal.
• Follow the instructions of the staff on duty at all time for your safety.
• Food and drinks are not permitted on the pool decks.
• Gum chewing is not permitted anywhere in the pool area for health and safety reasons.
• Walk; do not run in and around the pool facility for your and other safety.
• Avoid unnecessary conversation with the lifeguard as it may distract him from performing is duties.
• Emergency procedures must be observed by swimmers and they must leave the pool area immediately upon signal or request from the lifeguard.
• Hotel or management is not responsible for any loss or damage to any personal property, injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.
• Guests swim at their own risk and the hotel will not be responsible for any injuries while using the resort facilities.
• These rules and regulations are subject to change any time without notice.

By Management
Golden Sun Beach Resort.